Resume

You can also read about my experience in my own words.


Reid Gillette

he/him

Experience

Sera Systems Grapevine, TX (Remote)
Senior Software Engineer June 2023-November 2024
Acted as a project lead and technical architect within a high-caliber engineering team building features for a mature Ruby on Rails platform in the Field Service industry. Partnered closely with front-end leads to co-design system architecture for both greenfield and legacy-impacting initiatives, ensuring minimal disruption to active users. Delivered key systems such as a time-tracking and overtime reporting engine tailored to diverse regulatory requirements, and an internal tooling platform for sales and support teams that maintained clean separation from core authorization logic. Spearheaded performance improvements via new API schema designs, improving scalability without breaking existing client contracts. Regularly provided mentorship and conducted code reviews for junior engineers, and gave internal technical presentations to disseminate architectural insights and best practices across teams.
Chatkick New York, NY (Remote)
Lead Software Engineer September 2021-April 2023
Held full ownership over the technical roadmap of a mature Ruby on Rails application as the sole backend engineer. Collaborated directly with the CEO to shape product direction and ensure seamless integration between Rails and a parallel Node/TypeScript codebase. Led major infrastructure upgrades to increase application resilience and scalability, modernized legacy code to align with new product priorities, and introduced patterns to improve testability and observability. Successfully migrated authorization to a centralized service architecture without interrupting user workflows. Maintained and extended critical integrations with third-party providers and provided architectural guidance to contractors working across related systems.
Hover San Francisco, CA (Remote)
Senior Software Engineer August 2020-February 2021
Contributed to the core backend platform of a fast-scaling computer vision company, serving as a key API engineer building and maintaining both REST and GraphQL interfaces. Led implementation of enterprise SSO and SAML onboarding, defining extensible patterns for customer-specific configuration. Acted as a technical bridge between product and engineering to ensure APIs and auth systems scaled with the business’s rapid customer growth.
Framebridge Washington D.C. (Remote)
Senior Software Engineer August 2018-May 2020
Served as technical lead on initiatives to optimize manufacturing and logistics operations through software and process improvements. Led development of a system for grouping and sequencing frame shipments to maximize packaging efficiency. Designed and delivered a system overhaul for outbound material handling that integrated software workflows with physical process changes, reducing error rates and increasing throughput. Collaborated closely with factory leadership to identify pain points and align software development with real-world manufacturing constraints.
Stitch Fix San Francisco, CA (Remote)
Lead Software Engineer February 2016-August 2018
Played a pivotal role in defining and delivering software systems powering Stitch Fix’s fulfillment operations. Co-led the design and development of a Go-based batching service and Rails/Angular-based UI that optimized pick routes across orders using nearest-neighbor pathing, boosting picking efficiency by over 20%. Championed adoption of Go within the engineering org, establishing company-wide patterns and serving as subject matter expert as usage expanded. Partnered with data scientists and industrial engineers to replace paper-driven warehouse sortation workflows with automated digital systems. Developed and deployed on-site Go services that integrated proprietary robotic systems with internal APIs, streamlining shipping label generation and exception handling.
Equifax St. Louis, MO (Remote)
Software Engineer June 2014-February 2016
Contributed to the modernization of a large-scale Rails application by introducing contemporary Rails patterns and improving maintainability in a legacy codebase. Collaborated across teams to define and build internal APIs and led several integration projects involving phased rollouts and cross-team coordination. Helped drive the gradual deprecation of critical but outdated faxing infrastructure, providing modern, testable alternatives.
Mavenlink San Francisco, CA
Software Engineer July 2012-July 2014
Delivered new features and payment infrastructure for Mavenlink’s project management platform using TDD and continuous integration practices. Led the transition from Chargify to Stripe for handling payment processing, building a flexible pricing and subscription data model to support diverse billing scenarios across processors. Collaborated with senior engineers to ensure high reliability and scalability of financial systems managing millions in revenue.
T & B Structural Systems Fort Worth, TX
Structural Engineer November 2008-July 2012
Led engineering design for highway retaining wall projects across multiple jurisdictions, managing competing specifications and stakeholder requirements. Supervised support staff and improved internal tooling by developing software to streamline project tracking and support processes. Early adopter of Ruby and Rails for internal applications, laying the foundation for future engineering transition into software development.

Education

Valparaiso University Valparaiso, IN
Bachelor of Science in Civil Engineering May 2006

Skills

  • Over 12 years experience with Ruby on Rails with a focus on back-end design but experience working the entire stack
  • Experience with Golang to build JSON serving backend services
  • Experience with PostgreSQL and MySQL
  • Deployed services with Docker and Kubernetes
  • Over 11 years working remote with distributed teams and distributed product owners
  • Experience delivering high quality, mission critical applications through use of test-driven development, code reviews, technology radar, and mentorship
  • Presented a talk about my first year as a software developer at LoneStarRuby Conf. 2013 in Austin, TX
  • Licensed Private Pilot with experience in aerobatics