Resume


Reid Gillette

he/him

Experience

Sera Systems Grapevine, TX (Remote)
Senior Software Engineer
June 2023-November 2024

Led technical architecture and platform development within a high-caliber engineering team building features for a mature Ruby on Rails platform in the Field Service industry. Assisted with implementation of continuous deployment from existing CI infrastructure, accelerating release cycles while maintaining system stability. Partnered with front-end leads to co-design system architecture for greenfield and legacy-impacting initiatives, ensuring minimal disruption to active users. Designed and delivered scalable REST API patterns establishing clear client-server contracts with standardized pagination, filtering, and sorting interfaces that improved both developer experience and system performance. Built mission-critical systems including a time-tracking and overtime reporting engine meeting diverse regulatory requirements, and an internal tooling platform for sales and support teams with clean authorization boundaries. Implemented comprehensive observability and analytics for business intelligence on customer feature adoption. Mentored junior engineers through code reviews and delivered internal technical presentations sharing architectural insights and platform best practices across teams.

Chatkick New York, NY (Remote)
Lead Software Engineer
September 2021-April 2023

Owned the complete technical roadmap and platform infrastructure for a mature Ruby on Rails application as the sole backend engineer with 24/7 on-call responsibility. Drove strategic technical decisions balancing immediate delivery with long-term system stability, collaborating directly with the CEO to shape product direction and ensure seamless integration between Rails and parallel Node/TypeScript codebases. Established continuous deployment from existing CI pipeline, improving release velocity and system reliability while maintaining zero-downtime deployments. Implemented comprehensive observability and monitoring to enable rapid performance issue identification and debugging in production. Led infrastructure modernization including dependency upgrades, legacy code removal, and documentation of complex architectural patterns backed by comprehensive test coverage. Migrated authorization to centralized service architecture without disrupting user workflows, and provided architectural guidance to contractors working across related systems.

Framebridge Washington D.C. (Remote)
Senior Software Engineer
August 2018-May 2020

Led technical initiatives optimizing manufacturing and logistics operations through integrated software and process improvements. Designed and delivered systems for shipment grouping and sequencing that maximized packaging efficiency across the fulfillment pipeline. Architected and implemented a comprehensive overhaul of outbound material handling that integrated software workflows with physical process changes, reducing error rates and increasing operational throughput. Collaborated closely with factory leadership to identify operational pain points and ensure software solutions addressed real-world manufacturing constraints.

Stitch Fix San Francisco, TX (Remote)
Lead Software Engineer
February 2016-August 2018

Contributed to design and delivery of distributed systems powering Stitch Fix’s fulfillment operations, participating in regular on-call rotations and ultimately training new engineers on incident response processes. Co-designed and developed a Go-based batching service and Rails/Angular UI that optimized warehouse pick routes using nearest-neighbor pathing algorithms, improving picking efficiency by over 20%. Established coding standards, testing patterns, and architectural best practices for Go-based services, serving as subject matter expert as Go adoption expanded across the engineering organization. Implemented comprehensive observability and monitoring across distributed fulfillment systems to support operational reliability at scale. Partnered with data scientists and industrial engineers to replace paper-driven warehouse sortation workflows with automated digital systems. Developed and deployed on-site Go services integrating proprietary robotic systems with internal APIs, streamlining shipping label generation and exception handling across warehouse operations.

Equifax St. Louis, MO (Remote)
Software Engineer
June 2014-February 2016

Contributed to modernization of a large-scale Rails 2 application by introducing contemporary Rails patterns and improving maintainability across the legacy codebase. Collaborated across teams to define and build internal APIs, participating in integration projects requiring phased rollouts and cross-team coordination. Contributed to code reviews and technical decision-making in areas of subject matter expertise. Supported gradual deprecation of critical but outdated faxing infrastructure by developing modern, testable alternatives.

Mavenlink San Francisco, CA
Software Engineer
July 2012-July 2014

Developed features and payment infrastructure for Mavenlink’s project management platform using test-driven development and continuous integration practices. Contributed to CI pipeline improvements, assisting with Jenkins upgrades and eventual migration to third-party CI solutions. Led migration from Chargify to Stripe for payment processing, designing and implementing a flexible pricing and subscription data model supporting diverse billing scenarios across payment processors. Collaborated with senior engineers to ensure reliability and scalability of financial systems managing millions in revenue. Supported deployment operations and assisted with time-sensitive production credential updates.

T&B Structural Systems Fort Worth, TX
Structural Engineer
November 2008-July 2012

Led engineering design for highway retaining wall projects across multiple jurisdictions, managing competing specifications and stakeholder requirements. Supervised support staff and developed internal software tools using Ruby and Rails to streamline project tracking and support processes. Applied early software development skills to improve operational efficiency, establishing foundation for subsequent career transition into software engineering.

Education

Valparaiso University Valparaiso, IN
Bachelor of Science in Civil Engineering May 2006

Skills

  • Over 13 years experience with Ruby on Rails with a focus on back-end design but experience working the entire stack
  • Experience with Golang to build JSON serving backend services
  • Experience with PostgreSQL and MySQL
  • Deployed services with Docker and Kubernetes
  • Over 11 years working remote with distributed teams and distributed product owners
  • Experience delivering high quality, mission critical applications through use of test-driven development, code reviews, technology radar, and mentorship
  • Presented a talk about my first year as a software developer at LoneStarRuby Conf. 2013 in Austin, TX
  • Licensed Private Pilot with experience in aerobatics